Six core data protection principles we uphold to keep every user's personal information secure.
256-bit SSL Encryption
All data transmitted between your device and wynn96 servers is protected with 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
Secure Data Storage
Your personal information is stored on servers protected by multi-layered firewalls and intrusion detection systems. Access to user data is restricted to authorized personnel only.
No Data Sales
Wynn96 never sells, rents, or shares your personal data with third parties for marketing purposes. Your data is used solely for the purposes stated in this policy.
Control in Your Hands
You have the right to access, correct, and request deletion of your personal data at any time. The request process is straightforward and can be done directly through your account.
Malaysia PDPA Compliance
Wynn96's data protection practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We take our legal compliance obligations seriously in every aspect of data handling.
Breach Notification
In the event of any data breach affecting your information, wynn96 will notify you within the timeframe required by law and take immediate remedial action.
1 Introduction
Wynn96 ("we", "Platform") takes the privacy of every user who entrusts us with their personal information seriously. This Privacy Policy explains in detail how we manage personal data collected through the wynn96.org website and our mobile app.
This document is prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in user data management. We are committed to full transparency in every aspect of handling your personal information.
This policy applies to all users who register an account, browse our website, use our mobile app, or interact with any service offered by wynn96. If you disagree with any part of this policy, we encourage you not to use our platform and to contact our support team if you have any concerns.
2 Types of Data We Collect
To provide a secure, efficient, and integrated service, wynn96 collects several categories of personal information. Below is a summary table of data types, collection purposes, and the relevant legal basis:
| Data Type | Example | Primary Purpose |
|---|---|---|
| Identity Data | Full name, IC number, date of birth | KYC Verification |
| Contact Data | Email, phone number, address | Account Communications |
| Financial Data | Bank account number, transaction records | Payment Processing |
| Technical Data | IP address, device type, web browser | System Security |
| Usage Data | Game records, betting history | Service Improvements |
| Cookie Data | Session preferences, user settings | User Experience |
We only collect data that is strictly necessary for the stated purposes. wynn96 does not collect sensitive information such as medical data, political views, or religious beliefs.
3 How We Use Your Data
The personal information we collect is used solely for the following legitimate purposes:
- Account management — registering accounts, verifying identity, and processing logins securely.
- Transaction processing — processing deposits, withdrawals, and all financial transactions on the platform.
- KYC & AML Compliance — fulfils identity verification and anti-money laundering requirements.
- Service communications — sending important notifications related to accounts, transactions, and platform updates.
- Customer support — enables our team to assist you with account issues and enquiries effectively.
- Platform security — detecting and preventing fraud, unauthorised access, and malicious activity.
- Product improvements — analysing usage patterns in aggregate to improve platform features and performance.
- Legal compliance — meets reporting and compliance obligations to the relevant authorities.
4 Data Sharing with Third Parties
Wynn96 does not sell or disclose your personal data to third parties except in the following limited situations:
- Payment service providers — payment processors and banks that help settle your deposit and withdrawal transactions. They are bound by strict confidentiality agreements.
- Technology service providers — companies supporting the technical infrastructure of our platform, including cloud services verified as secure.
- Regulatory authorities — disclosures required by Malaysian law or a valid court order.
- Identity verification partners — licensed KYC services that assist in verifying user identity for compliance purposes.
In all data sharing scenarios, we ensure that recipients comply with data protection standards equal to or stricter than our own. All third parties handling wynn96 user data are required to sign legally binding data processing agreements.
5 Data Security
We continuously invest in security infrastructure to ensure your data is always protected. Key security measures we implement include:
- 256-bit SSL/TLS encryption for all data transmitted between users and our servers.
- Encryption of sensitive data in databases using the AES-256 algorithm.
- Two-factor authentication (2FA) for stronger user account protection.
- Firewall and intrusion detection systems (IDS) that monitor suspicious activity 24/7.
- Periodic penetration testing by independent third parties.
- Access controls based on the principle of least privilege — only authorized personnel may access user data.
- Comprehensive audit logs to track every access and data modification.
While we take these comprehensive measures, no system can be guaranteed completely secure. We encourage you to also take precautions such as using a strong password and not sharing your login credentials.
6 Cookies & Tracking Technologies
Wynn96 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. Types of cookies we use:
- Essential Cookies — required for core platform functions such as login session management and security. Cannot be disabled.
- Preference Cookies — saving your personal settings such as language preference and display layout for a smoother experience.
- Analytics Cookies — collecting anonymised usage data to help us understand how users interact with the platform and make improvements.
- Security Cookies — identifying trusted devices and detecting suspicious access attempts.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality. Please note that wynn96 does not use third-party cookies for targeted advertising.
7 Your Rights as a User
Under the Personal Data Protection Act 2010 and wynn96's internal policies, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Update or correct any personal information that is inaccurate or out of date.
Right to Erasure
Request the deletion of your personal data, subject to applicable legal compliance requirements.
Right to Object
Object to the processing of your data for specific purposes not required by law.
Right to Portability
Receive your data in a structured format for transfer to another service provider.
Right to Restriction
Request a restriction on the processing of your data while a dispute or investigation is ongoing.
8 Data Retention
Wynn96 only retains your personal data for as long as it is needed for the stated purpose or as required by law. Retention periods vary by data type:
- Active account data — retained for the lifetime of your active account plus a set period following account closure.
- Financial transaction records — retained for a minimum of seven (7) years in accordance with Malaysia's financial regulatory requirements.
- Technical log data — typically retained for 12 months for security and diagnostic purposes.
- Customer support communications — retained for three (3) years for service records and dispute resolution.
Once the relevant retention period expires, your data will be securely deleted or anonymized so it can no longer be linked to you.
9 Changes to the Privacy Policy
Wynn96 reserves the right to update or modify this Privacy Policy at any time as needed. Changes may be made for the following reasons:
- Amendments to applicable data protection laws or regulations.
- Introduction of new features or services that require collecting different types of data.
- Enhancements to our security and privacy practices.
When material changes occur, we will notify you via in-platform notifications, your registered email, or a prominent notice on our website at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the updated policy.
10 How to Contact Us
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact our Data Protection Officer via:
- Email: [email protected]
- Live Chat: Available on the platform 24/7 — search "Privacy & Data" in the help menu.
- General Support: [email protected] for general enquiries.
We aim to respond to all privacy-related inquiries within five (5) business days. For more complex data rights requests, the response period may take up to 30 days depending on the complexity of the request.
If you are not satisfied with our response, you have the right to file a complaint with Malaysia's Personal Data Protection Commissioner appointed under PDPA 2010.